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General FAQs

• Do I have to fill out an application and is there a fee?

   

  • Yes, you are required by the CNIC Instruction governing the project to complete the standard housing application. HHR does not charge application fees to active-duty service members.




• What is privatized housing?

   

  • In 1996, the National Defense Authorization Act (NDAA) instructed the Department of Defense to work with private sector companies to improve, build and manage housing for military members and their families.




• Why is Hunt taking over my existing Government U Housing?

   

  • Hunt has always been a partner of HomePort Hampton Roads (HHR) and in 2025, Hunt acquired full ownership. That transaction was considered Phase I. This transition is considered Phase II of the project.




• What if I have bad credit?

   

  • HHR does not require a credit report for active-duty service members. The PPV program is designed to utilize your Entitlement and Allotment to pay in arrears.




• Why do I have to sign a lease?

   

  • HHR is a private company and requires a signed lease for any unit.




• What if I don’t want to sign a lease?

   

  • If you choose not to sign a lease with HHR before the anticipated transition date, you will not qualify to live in PPV housing and will need to make other arrangements prior to transition.




• When do I need to sign the lease?

   

  • The first step is to get qualified for PPV housing with your Unaccompanied Military Housing Office. Once they refer you to PPV, a member of the HHR team will reach out to you. You will electronically sign your lease before our transition date.




• Is there anything that would make me ineligible for PPV housing?

   

  • Yes. Your Unaccompanied Military Housing Office will be able to provide you with information related to requirements.




• What if I don’t like my current roommate?

   

  • HHR has a process to assist with Roommate Relations. Details about our policy will be shared with your lease agreement.




• What if I don’t like my current room and would prefer to transfer to another property?

   

  • At this time we will not be transferring tenants to other HHR buildings, units, or properties.




• Do I have to pay utilities?

   

  • No, you will not have to pay for utilities. They are included at no additional cost to HHR tenants.




• Will I have Wi-Fi?

   

  • Yes, you will have free WiFi in your room. You will have the option to upgrade at your cost through Cox Communications. Additional information will be available with your move in documents.




• How do I submit work orders for my room?

   

  • You can submit a Routine work order online through the Resident Portal, or you can call or visit one of our 24-hour service desk locations. Emergency work orders must be called in as soon as possible!




• What if I don’t agree with something HHR does?

   

  • If you don't agree with something that is done at your property, or a policy in place, a member of our team will be happy to discuss it with you.




• How do I know what rules I have to follow?

   

  • Each resident receives an electronic copy of the HHR Community Guidelines. It is the responsibility of the resident to review the guidelines, and our team will be happy to answer any questions.




• Where can I learn more about the construction Hunt is planning?

   

  • Information about ongoing construction projects will be available on our website and included in Community Director updates.




• What if I have more questions?

   

  • Please feel free to reach out to us with any questions. We have also created a Transition Support email address for direct access. Send any questions or concerns to HHRPPVleasing@huntcompanies.com




• How do I move out?

   

  • When you are ready to move out, contact our leasing office to submit your Notice to Vacate in person no less than 30 days prior to your desired move out date. Our team will provide you with all the information you need related to inspections, financial responsibilities, and more.